ETAC's 10 tips for lean implementation
in any organisation   read more

How do I start my lean program?

Lean should start from the top.
The senior management of the company must commit to a lean approach.

The role of the Senior management team is to have a clear vision for the company and identify the strategy and goals that will move the company in this direction.

Customer requirements must be clearly understood and defined in real terms

Business KPIs (key performance indicators) must be established to monitor performance against expectations. Avoid selecting too many KPIs which can dilute the effort and cause confusion. Better to have fewer clear top level KPIs which will impact customers and bottom line.

Establish strong communication channels so that every employee is aware of the business strategy and KPIs, current performance and how their roles impact on results.

At this point, each individual company may employ a different approach. The approach is highly dependent on the maturity of the organisation and management team and on the existing culture within the business. Previous 'false starts' with past initiatives may result in a sceptical workforce reluctant to adopt change.


Ideally, a business will appoint a lean co-ordinator who will assist in identifying training requirements, bring in external help as required, monitor the programme and communicate results.

An initial analysis of customer requirements and 'waste' should highlight potential areas to begin a lean improvement. Decide how many improvements the business can handle at any one time.

The starting point will vary depending on the business. Ideally, keep the scope small and look to achieve quick wins in local areas (focus on one area, customer, product line or process). The lean drive must be process focussed and not department focussed.


Use a structured approach to identify the process to be tackled, the business case, the goal, the team and the timelines. Ensure that those who operate the process are represented in the improvement team.

Ensure that all decisions are data-based

Plan improvements based on process analysis.

Pilot solutions before investing in significant capital.

Standardise, document and establish the improved procedures.