Only for Manufacturing? You may have thought that Lean process improvement was only relevant to manufacturing staff? It has been our pleasure to train and mentor this group who completed the 2017 Spring training programme last week. A Diverse Group Let me introduce the group and briefly describe their results to date. Finance Louise works in
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Blame the individual We regularly hear of quality incidents in our health service through the media. It would be nice to think that the ‘individual responsible’ will be offered any support to deliver his or her recommendations to improve this situation. The political response usually suggests that the problem lies with individuals and doesn’t seem