Team based games are the most effective way to enable organisations to experience the power of Lean. Not only do these learning experience teach the concepts of Lean, but just as importantly they enable team members to experience directly the team working and human factors aspects of making work processes more effective. As Lean Experts and Practitioners we have traditionally relied on paper and card-based simulations to deliver the learning game in a classroom situation.
At ETAC our philosophy is to enable the client’s own teams to identify and make the changes to their process that make them more responsive to customer demand. Team based games are a vital part of creating the working culture that makes this happen.
During 2020, the impacts of social distancing and travel restrictions meant it became impossible to organise classroom training as means of building a “Lean” culture. Organisations also faced the twin challenges of the enabling remote team working and the resulting changes to work process and impacts on efficiency and customer service.
Recognising this, ETAC searched for a “readymade” on-line team training solution to enable us to continue delivery of performance transformations for our customers. We found that no such solution existed in a form that was suitable for immediate use for our clients. We therefore set about designing and building our own platform to deliver a team based virtual learning solution.
Our solution has five key elements:
Our view is that 2020 saw the acceleration changes that were already happening in office-based work processes. It is now unlikely that things will go back exactly to the way they used to be. Higher levels of travel restrictions, remote working, automation, use of artificial intelligence, and on-line socially distant ways of organising value streams are here to stay.
The power of Lean and learning to work effectively with the tools that enable the new normal remain as relevant as ever to achieving and excellent customer experience and efficiency.
The training game is an on-line experiential learning simulation based around processing customer orders from several customers using online workflows. In our generic version of the game, we use a Pharma supply chain, although this can be adapted to specific circumstances.
Participants in the LeanTeams game are asked to take on various roles. The game includes sales, customer service, finance, operations, and supervision.
The objective of the game is to highlight the typical inefficiencies that are found in modern office and workflow process environments and demonstrate how simple changes can be implemented to improve effectiveness and customer satisfaction.
The participants are challenged to correctly complete data on order review and order acknowledgement forms. The game enables the learning and dialogues to understand, and experience Lean in action in a Value Steam:
The game enables team members to see the most prevalent wastes in office and workflow process.
Each round of the LeanTeams simulation takes up to 15 minutes to run. The full simulation and training takes place over 2 or 3 sessions, each with a duration of about 4 hours. Following a first round, the existing process is mapped using proprietary on-line collaboration tools and improvements are developed and agreed by the team before re-running the game with the new improved processes over a few rounds. The game can be run with training cohorts in “class-rooms” or with virtual teams.
A more realistic situation in which you can practice and learn….
An effective training delivery method
An effective training delivery method
You may be interested in applying Lean thinking to your business and putting these ideas into practice?
Click here to contact the team at ETAC or enquire about our next Lean Business programme.