The Lean approach to business improvement focuses on ‘Value Add’ and ‘Respect for People’ among other principles.
Recently, I came across this quote that I scribbled down from a Consultant who had worked in Toyota. On reading it again years later, I thought that it was worth sharing.
It was particularly relevant as I had just come from an organisation where someone had been summoned from the production area to help the office staff with some photocopying.
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