Mackenway Distributors import and deliver fine wines to restaurants, hotels and retail off-licences throughout Ireland. The company is one of Ireland’s leading importers of wines. In 2020 they celebrated 35 years of successful trade. With over 400 wines available, Mackenway is a full service wine importer covering all four corners of Ireland.
The main objective of this course was to decrease customer delivery errors and credit notes.
The key challenge for Mackenway Distributors was to streamline sales and purchasing processes thereby allowing management to focus on more strategic work.
A number of key changes have been embedded in the daily routine of the staff. The IT system enhancements have further consolidated the improvements on a sustained basis and will support business growth without over-burdening the business.
One of the results reported from this company was that their system stock accuracy had increased from from 95% to 99.9%.
“This programme really worked for us. The classroom presentations were stimulating and challenging. The mentor, Michael Lochrin, kept us very focused and on topic. We have made huge progress on process improvement to date. The IT upgrade project that we have costed and scheduled will deliver further significant improvements and will set us up for business growth.” Christine Smith.