Storage Systems specialise in the design, supply and installation of storage equipment for the industrial and commercial sectors. Founded in 1976, they are Ireland’s largest storage equipment company with over 30 full time staff at offices in Dublin, Cork, Galway & Belfast. The company is the sole distributor for Dexion and Bruynzeel in Ireland.
Storage Systems provide services including consultancy, planning, installation and maintenance whether the requirement is for fitting out a warehouse or distribution centre or a shelving solution for museum, hospital, office or library.
The main objective of this course was to streamline the process from order intake to commissioning on the customers site, with particular attention to Installations.
Another key objective was to address department processes to eliminate wasteful activity including sales process, design process, order entry process and contracts management.
Key challenges were identified. There was too much paperwork and very little communication and cooperation between the relevant parties. Major issues were clear – there was a lack of control which affected various teams within the company including customer support, finance and sales.
All sales, engineering and customer documentation is now contained in the on-line format, accessible to all relevant staff. Furthermore, pre-defined information requirements from the sales team are now mandatory. Installation dates are now managed by the installation team with the client. Operations meetings are driven by each project owner and only focus on the issues requiring support.
Following completion of this programme, the company reported a number of results. Sales are up 12% on the previous year. Job revisions have reduced by 60%. In-house printing is reduced by 80% and average lead-times have been reduced.
“I attended the DCC LEO Lean Programme in Dublin held by ETAC Limited. As a Managing Director of a SME I found the course and its content superb. I must congratulate Steve Halpin and his team for a providing a fascinating insight into the world of Lean.
The onsite mentoring was an invaluable experience for myself, management team and staff. We have implemented many of the teachings and findings into our business today and I would highly recommend this programme to all SMEs.” Niall Rock