Blame the individual We regularly hear of quality incidents in our health service through the media. It would be nice to think that the ‘individual responsible’ will be offered any support to deliver his or her recommendations to improve this situation. The political response usually suggests that the problem lies with individuals and doesn’t seem
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Lean service Archives | ETAC Solutions
Lean Thinking: This question often comes up in Lean discussions. I think it has been best answered by W. Edwards Deming. He’s maybe a little harsh in saying that businesses may not know what they are doing. However, we would argue that without being able to describe what you do as a process, your clients